Product Recap
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"i-Care" is a system that assists family caregivers of elderly with dementia by providing real-time feedback on the elderly’s emotional and physiological status in caring, helping caregivers keep track of the elderly’ location and safety condition when they are out-of-sigh, and facilitating interactions between caregivers and the elderly.
The system includes sensor on the dementia elderly which tracks their status; an interactive medium promoting better interaction and caring relationship; and a central panel for the caregiver to receive information and manage the whole system.
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Persona 1
黃美華
Civil servant but now resigned for caretaking
Married women, 53 years old
Mailiao,Yunlin
Personality : Caring and considerate、Great sense of responsibility for family
黃美華 lives in Mailiao,Yunlin. She takes care of her mother, who was diagnosed with Alzheimer three years ago and could no longer take care of her own daily life since six months ago. Therefore, 黃美華 left her job and became a full-time caregiver.
Due to the communication barrier and that 黃美華 is still a beginner in caring, it is hard for her to either understand her mother's actual needs or find a proper way of caring.
FRUSTRATION
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Unable to communicate during care due to her mother's lost of cognitive ability caused by dementia.
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Confront various helpless situations in which she couldn't understand the actual needs behind her mother's emotions and behaviors.
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Encounter conflicts due to misunderstanding.
GOAL
MOTIVATION
TECHNOLOGY
Know her mother’s actual needs and feelings so that she can find a proper way of caring.
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Conquer communication barriers and take good care of her mother.
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Have a better caring relationship.
Mobile APP
Social Network
IT & Internet
It’s another long and tired day. 美華 has to perform the same caring process: waking her mother up, taking her to the bathroom to wash up, finishing breakfast, let her do something such as drawing or watching TV, having lunch and taking a break, hanging out for exercise, eating dinner, taking a bath then go to sleep.
However, things don’t always turn out so smooth. Many times, 美華 couldn't instantly understand what her mother needs, or why she is in a bad mood. She spends lots of time on trial-and-error and sometimes conflicts happen.
To solve this problem, 美華 opens “ i-Care” to monitor her mother's physiological status and emotion. First, she has to register and provide information such as her mother's stage of dementia, age, and other health issues. After setting up, 美華 can let her mother put on the wearable senor, and receive real-time information of her mother's current status through the central penal. Notifications are also sent whenever an abnormal condition is detected. With the help of “ i-Care”, 美華 can have a better understanding of her mother's needs, provide proper care, and development better caring relationship despite the inevitable difficulties in communication.
SCENARIO
Method
How do we create personas?
Combine similar characteristics that our interviewees have.
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# Two
01
# One
Review our interview data, but delete the information that can tell who the interviewee is.
03
# Three
Find behavior variables and distinctions that we consider important.
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# Four
Draw the variables into axis and quadrants, use them and our interview findings to develop our persona.
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# Five
Add some virtual informations to make it more real. ( ex. Name, photo, demographics, ... )
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# Six
Think about their needs and goals. (And if we can provide corresponding product design requirements)
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07
#Seven
Check we didn't miss important things in our data.
Follow the steps above to build several personas.
# Nine
Persona created.
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# Eight
Follow the steps above to build several scenarios.
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# Five
Scenario Built.
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# Four
Figure out the detail that might happen according to the persona we picked.
( ex. The problem the user will meet and how the app will solve it. The start and the end of the scenario )
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# Three
01
# One
Think about different situations basing on the characteristics of every persona.
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# Two
Pick one and specify the situation.
How do we create scenarios?
Behavior Variables
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02
03
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Full-time caregiver or Caring with helper
Old hand or Newbie
Rational or Sentimental
Caring parents or Caring parents-in-low
Diverting from Can’t diverting from
caring stress caring stress
or
Persona 2
陳秀珠
University professor
Married women, 58 years old
Dali,Taichung
Personality : Open-minded, outgoing and enthusiastic, Likes to make friends
陳秀珠 has been taking care of her parents-in-law for 7 years, with the help of her husband.
She has already developed much caring skills but still suffers from constant stress due to the 24-hour daily routine of intensive and nonstop care.
FRUSTRATION
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Undertake huge pressure from the 24-hour caring from day to day to keep track of her parents-in-law's body and safety condition.
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It is very hard for her to find enough time to relax and to have her own leisure activities in her own time.
GOAL
MOTIVATION
TECHNOLOGY
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To maintain control on her parents-in-law's safety at distance and find balance with her own life.
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To make sure her parents-in-law are in good condition without having to keep an eye on them on a 24-hour basis.
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Give herself a break from the overwhelming pressure of constant caring.
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Attain the balance between caring and her own quality of life.
Mobile APP
Social Network
IT & Internet
Tuesday afternoon, 秀珠 received an email about the exhibition next week, she has always wanted to go, but gave up to stay and take care of her parents-in-law.
This time, 秀珠 opened "i-Care", set up the system to automatically lock dangerous areas in the house with smart locks, monitor her parents-in-law's real-time position, and notify abnormal conditions on the central panel. Whenever her parents-in-law approach the dangerous items set up in advance, the smart locks will detect the wearable sensor and lock automatically to prevent danger. Also, 秀珠 can check their physiological measurements and real-time position in the house at any time on the central panel, and stay notified of any abnormal conditions detected. With the help of i-Care, 秀珠 can finally have some own time for relaxing without losing control of her parents-in-law's safety.
SCENARIO
Persona 3
王騰飛
Civil Chairman, High-Tech Company
Married, 2 children, 47 years old
Hsinchu City,Taiwan
Personality : Introvert, Doer, High Self-Esteem
王騰飛 is a successful entrepreneur and chairman of a high-tech company in Hsinchu city. When running his company, he never backed down and led the company to a successful exit.
Apart from being responsible for his career, 王騰飛 also wants to take good care of his family, especially his father, who suffers from dementia. He tries his best seizing time after work to accompany him, however, he sometimes feels tired and stressed, and has difficulties in finding an effective way to interact with him.
FRUSTRATION
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Wishing to slower the speed of his father's deterioration by conducting physical or intellectual activities together, but often being too tired after work.
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Difficulties in finding an effective way to interact with his father.
GOAL
MOTIVATION
TECHNOLOGY
He needs a tool to stimulate short but fun activities and help him easier interact with his father.
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Find an easier way to interact with his father and enjoy some time spent together.
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Eliminate the sense of guilt of being too busy to take care of his father.
Mobile APP
Social Network
IT & Internet
As an entrepreneur, 騰飛 has to work for long hours on a regular basis. Even at home, there are still many things that he has to deal with. But being a responsible person, 騰飛 found it difficult to spare more time with his family, especially with his father who have suffered from dementia for a long time. Therefore, he is eager to find a solution to help him out with this situation.
Now with “i-Care”, 騰飛 can make good use of interactive games and activities provided by the system. Through operation on the smart table, they can sit aside and do simple drawing or play interactive games together, with content triggering his father's memory and practicing his intelligence, also the physical promotion due to subtle finger movements. Evaluation of intelligence and limb flexibility change will also be recorded by the system. With the help of “i-Care”, 騰飛 can not only enjoy some quality time with his father via simple activities but also create more memories together.
SCENARIO